Kathrin Riemer
No liking it too. I also have the problem, that I get logged out a lot & have to enter email address, then magic pin. It then doesn't default to my current employer, but suggesting my previous employer. I have to confirm my time in or out with a picture, which saves to my phone. Every week, I delete 10 selfies, if not more when clock in/out for breaks. In the last couple of days, when wanting to clock in, the app offers the clock out from the previous day, but I have clocked out the day before.
8 people found this review helpful
Employment Hero
June 27, 2023
Hi Kathrin, we're so sorry you're experiencing issues with our app. Our team would like to take a look at this for you and get it fixed, please contact them here and reference your review: https://help.swagapp.com/hc/en-au/requests/new.
Marcus Overend
There are some frustrations with the team when it comes to the UX/UI of Swag. For example the functions that we use most (clock in, clock out, start break') are not on the home page but the functions we need less (such as payslip info) are. There is also an annoyance around how elements of the app shift around when loading causing users to click the wrong button, such as clicking Hero AI instead of Start Break. Overall it can be cleaned up a lot but could be very good of these issues are fixed.
6 people found this review helpful
Employment Hero
April 3, 2024
Hi there, thank you for reaching out and sharing your experience. We are always looking at ways to continue improving our app. We have now shared your feedback with our team and hope to make your Swag experience a better one in the future.
Fiona Hartley
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* edit support came through and I now have access. Thank you. The app has a glitch. It does not allow me to login for the first time. The I already have an account button/ page disappears before I can select it & it jumps straight to the career page set up. I have tried uninstall and start again. The help/chat bot has not helpful. Thank you - someone has responded to my email request for assistance.
6 people found this review helpful
Employment Hero
March 17, 2024
Hi Fiona, thanks for reaching out and we're sorry you're experiencing this. Please double check that you're entering your correct email address into the landing page. In case that doesn't help, our team can be reached directly here: https://help.swagapp.com/hc/en-au/requests/new